Last Updated: November 10, 2026
ToguMogu Pvt. Ltd. (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share and protect information when you use our website, mobile apps and services (the “Services”). Some of this information is about your health and your children’s health, and we treat it with extra care, as section 2 explains.
1. Information We Collect
- Account and contact details: your name, phone number, email address, date of birth, postal and delivery addresses, and the account you sign in with (phone, Google or Apple).
- Child and pregnancy profiles: details you add about your children or pregnancy, such as name, date of birth, gender, photo and due date.
- Health information: health records you choose to keep in the app, described in section 2.
- Photos and files: photos you take or choose for profiles, community posts, and prescription or vaccine card scans.
- Location: your precise location when you allow it, to show places and services near you; and a rounded location (about 10 km) to show local weather on Home.
- Purchases and payments: orders, bookings, subscriptions and payment status. Card and mobile wallet details are entered with our payment partners; we do not store full card numbers.
- Content you share: reviews, ratings, community posts, comments, quiz answers and messages to us.
- Device and usage information: device model, operating system, app version, language, time zone, IP address, notification tokens, crash reports, and the screens and features you use.
- Install and referral links: when you open the app from one of our links, we match the install to the link using your device type, operating system version, screen size, time zone, language and IP address, or a short code our link page copies to your clipboard. We use this only to open the right screen and credit referrals.
- Other information: anything else you choose to send us through forms, support chats or calls.
2. Health Information
You choose what health information to keep in ToguMogu, and we use it only to run the features you use. We never sell it, never use it for advertising or marketing, and never share it with advertisers or data brokers.
What we hold, if you add it:
- Your health: blood pressure, blood sugar, weight and BMI, mood check-ins, medicines and medicine reminders.
- Periods and fertility: cycle dates, period logs, symptoms and predictions.
- Pregnancy: kick counts, contraction timings and pregnancy progress.
- Your children’s health: growth measurements, vaccination records and vaccine card photos, development screening answers and results, and teething records.
- Online doctor visits: when you consult a doctor through our partner DocTime, the visit takes place in DocTime’s service under DocTime’s privacy policy.
AI scans. You can scan a prescription to add medicines, or a vaccine card to add vaccine records. Before your first scan we ask for your consent. The photo is sent to OpenAI, which reads it for us. OpenAI does not use it to train its models and may keep it for up to 30 days for safety checks. We do not keep prescription photos. We keep vaccine card photos with your child’s vaccine records so you can look at the card again when you need it, until you delete the photo. You check every result before it is saved.
On your phone. So the app works offline, a copy of your records is kept on your phone in an encrypted database, separate for each account. It stays after you log out so changes not yet sent are not lost, and is erased when you delete your account.
Families. If you share a child in a family group, the members you invite can see and add to that child’s records. You can remove members at any time.
Not medical advice. Readings, BMI, predictions and development screening results help you keep track; they are not a diagnosis. Talk to a doctor about any health concern.
3. How We Use Information
- Running the Services: to create your account, show trackers, reminders and records, deliver orders, process payments and bookings, and answer your questions.
- Personalization: to show articles, guides, products and services suited to your child’s age, your pregnancy stage and your area.
- Marketing: to tell you about offers and new features, which you can turn off. We do not use health information (section 2) for marketing, and we do not combine it with records from other sources.
- Improving the Services: to understand which features are used, fix crashes and make the app faster.
- Communication: to send reminders you set, order and booking updates, security messages and changes to this policy, by app notification, SMS, WhatsApp or email.
- Community and rewards: to run community posts, quizzes, contests and reward points. Posts, comments and reviews show your name and profile photo to other users.
- Safety and the law: to prevent fraud and abuse, protect our users and rights, and meet legal obligations.
4. Sharing Your Information
We do not sell your personal information. We share it only as described here.
Service providers. These companies process information for us, only to provide their service, under contracts that require them to protect it:
|
Provider |
What they do for us |
What they receive |
|---|---|---|
|
DigitalOcean (Singapore) |
Run our servers and store files |
All information held in the Services |
|
Google Firebase |
Analytics, crash reports, push notifications, in-app messages |
Device and usage information, notification tokens; no health records |
|
Meta (Facebook) |
Measures app installs and ad campaigns |
Device information and app events; no health records or health events |
|
Google, Apple |
Sign-in, if you choose it |
Your sign-in account details |
|
Google Maps Platform |
Maps, places and address search |
Your location when you search or view nearby places |
|
OpenAI |
Reads prescription and vaccine card photos you scan |
The photo you scan |
|
DocTime |
Online doctor consultations |
Your name, phone, email and the details you give the doctor |
|
SSLCommerz, bKash |
Payments |
Order amount and the payment details you enter |
|
Apple App Store, Google Play |
In-app subscriptions |
Purchase and subscription status |
|
SMS gateways, WhatsApp |
Login codes, reminders and order updates |
Your phone number and the message |
|
Delivery partners (e.g. Paperfly) |
Deliver your orders |
Your name, phone number and delivery address |
|
Open-Meteo |
Weather on Home |
A rounded location (about 10 km), sent from our servers without your identity |
Partners you choose to link. Some partner apps and brands let you use ToguMogu rewards or sign in with your ToguMogu account. They see your details only after you approve the link in the app, and you can remove it at any time in the app.
Marketing partners. With your explicit consent, we may share contact details with partners to send you offers. We never share health information for marketing.
Affiliates. Companies in the ToguMogu group may receive information for internal administration, under this policy.
Legal requests. We disclose information when the law requires it, such as a court order or a lawful request from a law enforcement agency.
Business transfers. If ToguMogu Pvt. Ltd. is merged, acquired or sold, information may transfer to the new owner, who must keep this policy’s protections for health information.
5. Third-Party Sites and Services
The Services link to other websites and services, including partner apps opened inside ToguMogu and DocTime’s doctor consultations. Their own privacy policies apply to what you share with them; please read them.
6. Cookies, SDKs and Similar Technologies
Our website uses cookies, and our apps use software development kits (SDKs) that work in a similar way:
- Essential: keep you signed in, remember your language and cart, and keep the app secure.
- Analytics and crash reporting: Google Firebase tells us which features are used and why the app crashed.
- Advertising measurement: Meta’s SDK and website cookies tell us which ads led to installs and purchases. We do not send Meta any health information or events from health features.
You can block cookies in your browser settings, reset your advertising ID in your phone’s settings, and turn off location, camera, photo and notification access in your phone’s settings. Some features may stop working.
7. Children
ToguMogu is for parents and parents-to-be aged 18 or older. It is not meant for children to use themselves. Information about children, including their health records, is entered by a parent or a family member the parent invited, and stays under the parent’s control: a parent can view, change or delete it at any time. If you believe a child has created an account, contact us and we will delete it.
8. Your Choices and Rights
- Access: ask for a copy of the personal information we hold about you.
- Correct: edit your profile and records in the app, or ask us to fix them.
- Delete: delete individual records in the app, or your whole account (section 9).
- Withdraw consent: stop scanning, turn off location or notifications, or opt out of marketing messages at any time. This does not affect what was done before.
- Object: ask us to stop or limit certain uses of your information.
To use these rights, email [email protected]. We may ask you to confirm your identity, and we reply within 30 days. Some requests are limited by law, for example invoice records we must keep.
9. Deleting Your Account
You can delete your account in the app under Menu → Delete account, or by emailing [email protected] from the phone number or email on your account. Without the app, you can delete it on the web at https://pwa.togumogu.com/account/delete.
We confirm it is you with your phone number, email or Apple sign-in, then schedule deletion for 30 days later. Log in during those 30 days to restore your account; we remind you 7 days before. After 30 days:
- Deleted: your profile and phone number; child and pregnancy profiles you created, with their photos and health records; your health, period, tracker, vaccine and growth records; addresses, saved items, carts, reward points, linked partner apps and devices.
- Kept without your name: community posts, comments, reviews and ratings.
- Kept as the law requires: purchase, payment and invoice records.
- Kept for your family: child profiles you shared in a family stay with the family’s other members.
The encrypted copy on your phone is erased when the deletion is requested. Backups are overwritten within 3 months.
10. Data Retention
We keep information only as long as we need it:
- Account, profile and health records: while your account is open, then deleted as section 9 describes.
- Prescription scan photos: not kept by us; OpenAI may keep them up to 30 days.
- Vaccine card photos: kept with your child’s vaccine records so you can look at the card again, until you delete the photo or your account.
- Install-link matching data: used within 72 hours of the click and deleted after 1 month.
- Purchase, payment and invoice records: as long as tax and accounting law requires.
- Marketing preferences: until you opt out or delete your account.
When we no longer need information, we delete it or remove what identifies you.
11. Security
We protect information with encryption in transit (HTTPS), an encrypted database on your phone, access limited to staff and providers who need it, and logs of who looked up what. No system is completely secure, so we cannot guarantee absolute security, and we ask you to keep your phone and login codes private.
12. International Transfers
Our servers and file storage are hosted by DigitalOcean in Singapore, so your information is stored outside Bangladesh. Some providers in section 4, including Google, Meta and OpenAI, also process information in other countries. When we use them, we choose providers that commit to protecting it, and we send only what their service needs.
13. Data Breaches
If a breach affects your information, we will tell you and the relevant authorities within the time the law requires, including what data was affected, the likely impact and what we are doing about it.
14. Changes to This Policy
We may update this policy as the Services or the law change. For material changes, especially about health information, we will notify you in the app before they take effect. The “Last Updated” date at the top shows the latest revision.
15. Contact Us
Questions or requests about this policy or your information:
ToguMogu Pvt. Ltd. Address: 9, Sonargaon Janapath Road, Sector 12, Uttara, Dhaka 1230, Bangladesh Phone: +88 01958636805 Email: [email protected]